One major problem with digital games are that once we purchase them, they are locked to us forever. If, for example, players pre-purchased a bad game through a digital download service like Steam, they are stuck with it. A good example for many people was Duke Nukem Forever and Aliens: Colonial Marines, both made by Gearbox oddly enough, and most people would have liked a way to get their money back. EA looks to do just that.
EA is introducing a way for gamers to return bad games for a full refund. EA is calling it their “Great Game Guarantee”, EA explained it best, in their blog post: “The new Origin Great Game Guarantee works like this: You may return EA full game downloads (PC or Mac) purchased on Origin for a full refund–within 24 hours after you first launch the game, within seven days from when you purchased it, or within the first seven days after the game’s release date if you pre-ordered it (whichever of these conditions happens first).” The refund can be accessed by simply going to your ordering history and click request a refund on that order. Full details on the policy can be found here.
Note that this policy only applies to EA games, not other companies titles sold on the Origin client, like Ubisoft and Square Enix titles. This policiy will be in full effect by the end of September, so if you have been looking at games like Battlefield 4 or Dragon Age inquisition on PC, you can now pre-order them and feel safe in your purchase.
This reporter’s opinion: This is a major deal. EA is showing a huge amount of confidence in there products by allowing this type of return policy for digital titles. It also is a first step in allowing digital titles to be returned or sold for all games.
by, Bobby Marquardt